Refund Policy

This refund policy applies to Zampety's paid web subscription services (Zampety Viewer Pro, Zampety Creator Pro).

Payments made on the web are processed through our registered Merchant of Record, which also handles taxes, receipts, and refunds.

Subscriptions purchased through an app store (App Store, Google Play) are refunded according to that store's policies and procedures; this policy applies primarily to web payments.

Within 14 days of a subscription payment, you may request a refund for any reason, and once approved the full amount of that payment is refunded.

Once a refund is completed, subscription benefits (ad removal, increased upload limits, etc.) end immediately.

Statutory rights, such as the right of withdrawal guaranteed by the consumer protection laws of your region, are honored regardless of this policy. Under the Republic of Korea's Act on Consumer Protection in Electronic Commerce, withdrawal is available within 7 days of payment.

For subscription services, withdrawal may be limited for portions already consumed to the extent permitted by law; however, the 14-day refund guarantee above also applies, and whichever is more favorable to the user prevails.

Subscriptions renew automatically every month and can be cancelled at any time before the next renewal date.

Upon cancellation, billing stops from the next cycle and benefits of the current period remain active until that period ends. Cancellation by itself is not an automatic refund; refunds of amounts already charged follow the criteria above.

Even after 14 days from payment, refunds may be granted for duplicate charges, clear billing errors, or cases where the service could not be used normally due to a significant technical fault.

In such cases, a full or partial amount may be refunded taking into account the remaining usage period.

Approved refunds are issued through the payment processor to the original payment method and may take 5–10 business days to complete.

For refund requests and inquiries, please contact zampety.official@gmail.com. Including the email used for payment and the approximate payment date helps us process it faster.

Creator support (tips) is handled directly with creators through external channels and is not covered by this refund policy. Zampety is not a party to those transactions.